Wells Fargo Call Center : Phoenix, AZ

The Wells Fargo Phoenix Phone Bank project is a 75,240-square-foot call center. The facility consists of open and private office space, together with a mechanical central plant, that was substantially completed in five months. The facility accommodates 550 modular work stations; 12 managerial offices; five conference rooms; three training rooms; and three break rooms. The operation is supported by a central Voice/PBX Room; three IDF rooms, a server room; and an MDF room. All critical systems have 100% power redundancy from a central UPS system. The HVAC system is composed of a mechanical central plant housing two 300-ton centrifugal chillers; four hydronic circulating pumps; a 2700-MBH plate and frame heat exchanger; and two 900-GPM cooling towers. The two 45,000-CFM air-handling units positioned within the call center are acoustically insulated, eliminating noise interference. During preconstruction the team was made aware of the client’s need to have this 24-hour facility complete and ready to support a three-day relocation effort to take place over Presidents’ Weekend. Through collaborative teamwork environment and strong subcontractor support, this goal was achieved and the facility became operational on the date established prior to beginning construction activities.